System 2023-09-14 18:45:26
New session comes
System 2023-09-14 18:45:26
Dear VIP customer,
Welcome to Banggood! Please allow me a moment while I quickly review your concern and help you. Thank you for your time and patience.
Winston 2023-09-14 18:45:44
I am checking for you now, please kindly wait for a moment.
Winston 2023-09-14 18:46:11
Request you to share the cancelation reason.
I... 2023-09-14 18:47:14
you sent an email yesterday, changing the price of my order or cancel the order. So i want to cancel.
Winston 2023-09-14 18:47:17
I apologize for the inconvenience caused by this issue.
Winston 2023-09-14 18:47:21
Request you to kindly share your email address.
I... 2023-09-14 18:47:33
mail@#####
Winston 2023-09-ow me some moments.
Winston 2023-09-14 18:48:58
The estimated time for the refund to appear in your account is based on the payment method you used. Estimated refund arrival time including the approving time (Refund approving time:24-48 hours). PayPal Express Checkout - Within 1 business day We will inform you by e-mail after your refund request has been approved.
Winston 2023-09-14 18:49:02
I have cancelled the order and applied for a full refund as you requested. You will receive the refund to the same payment method you used to place this order.
Winston 2023-09-14 18:49:08
And I have added 200 points to your account as an apology.
Winston 2023-09-14 18:49:26
Is there anything else I can help you to bring back your smile?
I... 2023-09-14 18:50:19
your email from yesterday said when cancel order, then i receive 1000 points, now only 200??
Winston 2023-09-14 18:50:29
Show me the email
I... 2023-09-14 18:51:36
(Bild von Email die alle PNP Besteller bekommen haben)
I... 2023-09-14 18:52:01
give your email address i'll forward it to you.
Winston 2023-09-14 18:52:37
I am checking for you now, please kindly wait for a moment.
Winston 2023-09-14 18:54:06
I have added 800 points also
Winston 2023-09-14 18:54:11
Total 1000 points added
Winston 2023-09-14 18:54:26
Is there anything else I can help you to bring back your smile?
I... 2023-09-14 18:56:19
let resume: my order cancel was denied from you, for the inconvinience you gave me 200 Points. But forgot to add the 1000 Points in first place. That is in total 1200 Points.
Winston 2023-09-14 18:56:35
I have total added 1000 points
Winston 2023-09-14 18:56:44
The order is canceled also
Winston 2023-09-14 18:56:56
The estimated time for the refund to appear in your account is based on the payment method you used. Estimated refund arrival time including the approving time (Refund approving time:24-48 hours). PayPal Express Checkout - Within 1 business day We will inform you by e-mail after your refund request has been approved.
Winston 2023-09-14 18:58:03
Is there anything else I can help you with?
I... 2023-09-14 18:58:56
(Bild von Chatverlauf mit den 200 Punkten als Entschuldigung für die stornierte Stornierung)
Winston 2023-09-14 18:59:24
I am sorry as the points are already offered 1000 from the team so I am unbale to add more
Winston 2023-09-14 18:59:34
200 I added previous and 800 I again added
Winston 2023-09-14 18:59:45
Total 1000 points added no more points is added
Winston 2023-09-14 19:01:22
Are we still connected? If you don't require any information or help for now, I will close your chat window in 3 minutes in order to assist other customers.
I... 2023-09-14 19:01:27
yes. you sent email, promising 1000 points when cancel. I cancel order, you cancel my cancel and give me 200 points for apology. total 1200 points. only 1000 points means no apology?
Winston 2023-09-14 19:01:40
The team has already offered 1000 points as apology I am also a part of team
Winston 2023-09-14 19:01:51
This is the maximum points we can offer
I... 2023-09-14 19:02:06
and when i keep the order?
Winston 2023-09-14 19:02:44
I am sorry and as per the email the points are given
Winston 2023-09-14 19:02:50
This is the maximum points
Winston 2023-09-14 19:03:51
I apologize for the inconvenience caused by this issue.
Winston 2023-09-14 19:04:03
I added the 200 points also
I... 2023-09-14 19:04:08
when i keep order is 2000 points. pls, check email
I... 2023-09-14 19:04:32
so 1000 is not max.
Winston 2023-09-14 19:04:50
You have to pay US$45 this amount
Winston 2023-09-14 19:04:55
To keep the order
Winston 2023-09-14 19:05:03
I added the 200 points also
Winston 2023-09-14 19:05:09
Total 1200 added now
I... 2023-09-14 19:05:52
that is Ok, thank you very much and have a nice day, stay safe. Cheers!
Winston 2023-09-14 19:05:54
I wish you happy days with your family and loved ones.
Winston 2023-09-14 19:05:55
It was nice talking to you.
Winston 2023-09-14 19:05:59
You have been a very great customer, we respect you always and appreciate that you highlighted the issue.
Winston 2023-09-14 19:06:02
If you have any additional questions, please feel free to contact us again. Goodbye and have a nice day!